Last Updated: September 20, 2026
Welcome to CJ Luxury Tours & Excursions. By booking an excursion, tour, activity, transportation service, or other experience with us, you agree to the following Terms & Conditions.
- Bookings & Payments
Bookings are subject to availability and are confirmed once the required payment or deposit has been received.
Some private tours and services may require a deposit before transportation, vessels, vehicles, guides, or other services are dispatched or reserved.
The remaining balance, when applicable, must be paid according to the instructions provided with your booking.
Prices may vary depending on group size, private or shared service, transportation requirements, selected add-ons, and other booking details.
- Cancellation & Refund Policy
Cancellation and refund conditions may vary depending on the specific activity, supplier, booking platform, and rate selected.
For direct bookings made with CJ Luxury Tours & Excursions, customers should contact us as soon as possible if they need to cancel or change a reservation.
Where a booking is eligible for a refund, approved refunds will normally be returned to the original payment method.
Certain deposits, last-minute bookings, special arrangements, customized services, private charters, decorations, transportation arrangements, and non-refundable supplier costs may not be refundable once confirmed.
Bookings made through third-party platforms such as GetYourGuide, Viator, Tripadvisor, Klook, or another marketplace are also subject to the cancellation and refund policy displayed on that platform at the time of booking.
- No-Shows & Late Arrivals
Guests are responsible for being at the confirmed pickup or meeting location at the communicated time.
Failure to appear, significant lateness, inability to locate the guest because of incorrect contact or pickup information, or missing the scheduled departure may be treated as a no-show.
No-show bookings may be non-refundable where the service, transportation, vessel, vehicle, staff, or supplier has already been reserved or dispatched.
- Changes & Rescheduling
We will make reasonable efforts to accommodate requested changes when availability permits.
Tour times, routes, vessels, vehicles, pickup times, activity order, and certain inclusions may be adjusted because of weather, sea conditions, traffic, supplier availability, safety concerns, or operational requirements.
- Weather & Force Majeure
Tours and activities may be modified, rescheduled, delayed, or cancelled because of circumstances beyond our reasonable control, including severe weather, unsafe sea conditions, natural disasters, government restrictions, transportation disruptions, mechanical issues, civil disturbances, emergencies, or other force majeure events.
When possible, we may offer an alternative date, activity, credit, or other reasonable solution depending on the circumstances and supplier conditions.
- Safety & Guest Responsibility
Guests must follow all safety instructions provided by CJ Luxury Tours & Excursions, guides, captains, drivers, activity operators, and partner suppliers.
Guests are responsible for determining whether an activity is appropriate for their health, mobility, age, swimming ability, or physical condition.
Certain activities may have specific age, height, weight, health, or participation restrictions.
Alcohol may only be provided to guests who meet the legal age requirements applicable to the activity and location.
- Transportation & Pickup
Transportation is included only when specifically stated in the booking description.
Pickup times may vary depending on hotel, resort, Airbnb, traffic, route, and other operational conditions.
Guests must provide accurate hotel, accommodation, pickup location, telephone number, and other requested information before the activity.
Remote or special pickup locations may require an additional transportation fee.
- Third-Party Suppliers
CJ Luxury Tours & Excursions may work with licensed or independent transportation providers, boat operators, activity providers, guides, venues, and other local partners to fulfill certain services.
Specific components of a tour may therefore be operated by third-party suppliers while CJ Luxury Tours & Excursions coordinates the customer reservation and experience.
- Photos, Videos & Optional Extras
Photos, videos, souvenirs, decorations, food, premium beverages, additional transportation, and other extras are included only when specifically stated in the booking description.
Optional photos or videos offered during an excursion may involve an additional charge.
- Customer Information
Customers are responsible for providing accurate booking information, including names, contact information, number of participants, ages when required, pickup location, and activity selections.
CJ Luxury Tours & Excursions is not responsible for problems caused by incorrect or incomplete information provided by the customer.
- Conduct
We reserve the right to refuse or discontinue service when a guest’s behavior threatens the safety of other guests, employees, guides, drivers, operators, property, or the successful operation of the activity.
- Website & Pricing Information
We make reasonable efforts to keep website descriptions, prices, inclusions, schedules, and availability accurate.
Minor operational changes may occur without materially changing the overall nature of the booked experience.
- Liability
Guests participate in activities voluntarily and must comply with all applicable safety requirements.
Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded under applicable law.
- Governing Law
These Terms & Conditions are governed by the applicable laws of the Dominican Republic.
- Contact Us
For booking assistance, cancellations, changes, refunds, or questions regarding these Terms & Conditions, please contact:
CJ Luxury Tours & Excursions, S.R.L.
Punta Cana / Bávaro, Dominican Republic
Website: cjluxurytours.com