Last Updated: September 20, 2026
CJ Luxury Tours & Excursions, S.R.L. (“CJ Luxury Tours & Excursions,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, requesting information, communicating with us, or booking tours, excursions, transportation, and related travel services.
This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you.
- Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Full name
- Email address
- Telephone or WhatsApp number
- Hotel, accommodation, or pickup location
- Booking dates and activity selections
- Number and ages of participants when required
- Special requests related to your reservation
- Payment and transaction information
- Communications you send to us by email, WhatsApp, website forms, or other channels
We may also collect limited technical information when you use our website, such as device type, browser information, IP address, pages visited, and website usage information.
- How We Use Your Information
We may use personal information to:
- Process and manage bookings and reservations
- Arrange transportation, pickup, tours, excursions, and related services
- Communicate booking confirmations, changes, reminders, or important updates
- Respond to questions and customer-support requests
- Process or facilitate payments and refunds
- Verify transactions and help prevent fraud
- Improve our website, services, and customer experience
- Send service-related or promotional communications where permitted
- Maintain business, accounting, legal, and compliance records
- Meet requirements from payment providers, banks, marketplaces, insurers, regulators, or other authorized service partners
- Payment Information
Payments may be processed through independent payment service providers or financial institutions.
CJ Luxury Tours & Excursions does not necessarily receive or store full payment-card details when payments are processed directly by an external payment provider.
Payment providers may collect and process information according to their own privacy policies, security requirements, and legal obligations.
- Booking Platforms and Third-Party Services
We may work with third-party booking platforms, marketplaces, payment providers, transportation providers, boat operators, activity operators, guides, and other suppliers required to fulfill a reservation.
These may include platforms such as GetYourGuide, Viator, Tripadvisor, Klook, Bókun, payment providers, and other service partners.
We share only information reasonably necessary to manage bookings, process payments, communicate with customers, provide the booked service, prevent fraud, or meet legal and compliance requirements.
Third-party providers operate under their own terms and privacy policies.
- WhatsApp, Email and Customer Communications
When you contact us through WhatsApp, email, social media, website forms, or telephone, we may retain information from the communication when necessary to respond to your request, manage your reservation, maintain customer-service records, or protect our legitimate business interests.
- Cookies and Website Technologies
Our website may use cookies and similar technologies to support website functionality, understand visitor activity, improve performance, and measure marketing effectiveness.
Some third-party services integrated into our website may also place cookies according to their own policies.
You may control cookies through your browser settings where applicable.
- Marketing Communications
Where permitted, we may use contact information to communicate information about tours, excursions, special offers, or related services.
You may ask us to stop promotional communications at any time.
Service-related communications concerning an active booking may still be sent where necessary.
- Data Sharing
We do not sell customers’ personal information.
We may share information when reasonably necessary with:
- Payment processors and financial institutions
- Booking and reservation platforms
- Transportation and activity providers
- Guides, captains, drivers, and operational partners
- Website, hosting, analytics, and technology providers
- Professional advisers, insurers, accountants, and legal representatives
- Government authorities or regulators when required by law
- Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
- Data Retention
We retain personal information only for as long as reasonably necessary for booking administration, customer service, accounting, legal, tax, fraud-prevention, insurance, dispute-resolution, and compliance purposes.
Information may be deleted or anonymized when it is no longer reasonably required, subject to applicable legal obligations.
- Your Privacy Rights
Depending on applicable law, you may request to:
- Access personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of information where legally permitted
- Object to or restrict certain processing
- Withdraw consent where processing relies on consent
- Ask questions about how your information is handled
Certain information may need to be retained where required for legal, accounting, payment, fraud-prevention, or contractual purposes.
- Children’s Information
Our services may include family-friendly activities.
Where information about minors is required for a booking, it should be provided by a parent, legal guardian, or responsible adult.
We do not knowingly use children’s personal information for unrelated marketing purposes.
- International Customers
CJ Luxury Tours & Excursions serves travelers from multiple countries.
Because bookings may involve international platforms, payment processors, technology providers, or suppliers, information may be processed in countries outside the customer’s home country where necessary to provide services.
- Changes to This Privacy Policy
We may update this Privacy Policy when our services, technology, legal requirements, or business practices change.
The most current version will be posted on this website with the updated date.
- Contact Us
For questions, privacy requests, or concerns regarding this Privacy Policy, please contact:
CJ Luxury Tours & Excursions, S.R.L.
Punta Cana / Bávaro, Dominican Republic
Website: cjluxurytours.com